It is well publicised that we as consumers have a misconception that the protection industry does not pay claims. All insurers now publish their claims paid stats that highlight claims paid are often well in excess of 90% and this data is freely available for us as your advisers, to pass on to you, our clients. Whilst this can help build consumer confidence it only tells part of the story and nothing quite highlights the importance of protection like a real-life example of a client benefiting from their protection plan.
Steve is an adviser who visited a doctor for an ongoing cough. After anti-biotics failed to clear the cough he was referred to a consultant who suggested he had his tonsils removed. During the procedure, cancer of the mouth and throat was found. Having never smoked or drank alcohol, Steve was shocked with the diagnosis. This video tells his story and how he was able to claim on his Aviva policy and how this supported him through his recovery.
Click on the vimeo link to view: